You have a considerable investment in your technology applications and these applications are an integral part of delivering services and business outcomes to your customers. Ensuring they continue to do so requires support, some of which is delivered by your internal resources, some of which will be delivered by external experts.

WindowLogic has an established reputation in supporting our customers to ensure that your applications run efficiently, effectively and continuously. We understand that your working day and need for support often falls outside the standard 9am to 5pm working day. Thats why we offer a range of support services to suit your business requirements including a comprehensive Premium support package which extends to 24x7 technical support, access to our KnowledgeBase, customised feature support and solution architecture support.

Moreover, as part of our quality policy, we operate to strict minimum acceptable service levels and provide structured call reporting and Service Level Agreement review as standard. Not only do we assist in addressing your day to day support challenges, we also identify any additional training needs and provide feedback around operational change, ensuring that you get the most out of your systems and the maximum return on your ECM investment.

Support gives you:

• Break-Fix - my system is not working and I need it to be operational as soon as possible.
• How Do I? - I want to be able to make my system do some things I am sure it can, but I don't know how.
• Training - how do I ensure that all my staff, new and existing are always enabled to use our applications?
• Advice - how can I ensure that my application can respond to my business changes and how do I make sure it will interact effectively with my other systems?
• Strategy - how do I best coordinate all my organisations resources to ensure we deliver efficient and effective outcomes over time taking account of changing customer demands and technology changes.

WindowLogic's support model is designed to meet these support objectives. We contract for support services to ensure we have the appropriate capacity and capability to meet our customer demands at a price that reflects the value delivered.

Our support model is flexible, allowing us to deliver ad hoc, on-demand support through to a comprehensive fully “out-sourced / in-sourced” model where we run your information management environment on your site.